Product Support Specialist

As a Product Support Specialist, you’ll be the go-to person for helping our clients with any technical issues, making sure they’re sorted out quickly and efficiently. You’ll keep them in the loop with clear, friendly communication and keep our product documentation up to date.

By supporting our clients and their success, you'll be contributing to our mission of positively impacting families and providers by building a modern, responsive ECE system that prioritizes their needs.

• Provide product support and escalate issues to product/engineering accordingly.

• Resolve issues via Zoom or email.

• Communicate with clients to adhere to SLAs.

• Create and maintain product documentation for internal team members.

• Create knowledge bases for external clients.

• Jira Service Management

• Zoom

We are a small, women-led, hardworking team of technologists who make the system of childcare work. We believe every child should have access to excellent early childhood education, every person should be able to pursue purpose and enjoy family, and every provider should be valued as an educator. The BridgeCare team does this by providing a user-experience-driven technology suite designed to create a functional, effective early childhood education system.

We're looking for a software support professional with excellent customer service skills and bilingual fluency (English and Spanish). You are highly organized and quick to respond to customers and thrive in fast-paced startup environments.

• Strong critical thinking skills

• Previous working experience in software support roles.

• Excellent customer service/communications skills.

• Bilingual Spanish/English speaking.

• Experience writing and maintaining support documentation.

• Experience as a first-line defense triaging support issue.

• Strong troubleshooting and critical thinking skills.

• Familiar with working in software, not as an engineer but with some knowledge to start their own investigations on the issues.

• Experience using Jira Service Management.

• Attention to detail

• Empathy

• Patience

• Care

• Strong communication skills

• Adaptability: Comfort working in a fast-paced startup environment

• Collaboration: Ability to work well with cross-functional teams

Remote work, flexible scheduling, customized benefits to meet individual needs.