Implementation Manager

BridgeCare
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Location

No location specified

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Workplace type

Remote

100% remote anywhere within the United States.

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Pay range

$110000–$130000/yr

Dependent on experience and geography

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Job type

Full-time

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Experience level

5–7 years

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Ideal start date

ASAP

About the role

The Implementation Manager is responsible for leading and project managing end-to-end customer implementations, setting up system configurations and collaborating with internal teams to deliver exceptional customer experiences.

Primary duties and responsibilities

  • Manage the scope of end-to-end customer onboarding engagements, ensuring all project aspects are on track.

  • Schedule and coordinate internal and external meetings, including attending prioritization meetings to ensure project milestones are met.

  • Communicate effectively with clients, including managing deadlines, taking detailed meeting notes, and managing project plans using tools like Monday.com and Confluence.

  • Articulate requirements to the Product team for system enhancements.

  • Perform system configuration work according to customer requirements and ensure all configurations are accurately implemented and documented.

  • Provide training to customers, ensuring they understand how to use the system effectively.

  • Lead User Acceptance Testing (UAT) sessions to ensure the system meets customer needs and expectations.

  • Create comprehensive go-live plans, coordinating all aspects of the transition to live operations.

  • Ensure a smooth hand-off to the client success team post-implementation, providing all necessary documentation and insights.

About the team

BridgeCare’s team is built on trust. We are a small team that works hard and relies on each other. We value autonomy and taking initiative, but we also believe in supporting one another, working together, and having a healthy work/life balance.

We offer flexibility and can generally support each individual’s needs and preferences around scheduling as long as there is clear, proactive communication and commitments are met. We pay a living wage with benefits that meet individual needs

Skills and knowledge

  • 5+ years of SaaS implementation experience; ideally, with exposure to working with government agencies.

  • Ability to quickly understand complex customer processes and needs, participate in technical discussions, and manage multi-faceted client relationships.

  • Highly organized and detail-oriented, with extensive experience in project management.

  • Excellent communication skills, both verbal and written, with the ability to engage effectively with all organizational levels.

  • Strong interpersonal skills: positive, empathetic, level-headed under pressure, and capable of managing diverse client needs.

  • Customer-centric, innovative, and passionate about learning and improving, open to feedback, and a strong team player.

  • Ability and willingness to travel up to 15% of the time within the United States.

  • Startup experience preferred.

Compensation and benefits

Remote work, Flexible scheduling, Unlimited PTO, Medical, Dental, Vision, Long-Term Disability, Life Insurance, FSA, and Company matched 401(k)

BridgeCare provides modern software (SaaS) solution for government agencies and organizations working to build an early childhood education (ECE) system that works for everyone.

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Location

San Francisco, CA, USA

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Led by

Women

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Company size

26-50

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Industry

Software Development

Education

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Founded

Software Development, Education

Impact goals

quality_education
gender_equality
reduced_inequalities